Return / Right of revocation
The customer is entitled to a right of revocation and return under the terms mentioned in this section within 14 days after receipt of the good. The revocation shall not contain any justification, if you buy a product with a discount, this right lapses. The product is considered to be received on the date of delivery respectively the first attempted delivery.
There is no right of return in case of promotions or special offers as well as all items which had to be ordered specifically for the customer.
Before every return please contact us (email@example.com) and state the reason why you return the product. The costs for the return are borne by the buyer. If you would like to exchange the product, please name the desired new product. The goods have to be returned in the original packaging with the delivery note to the following address:
Little Gingers GmbH
Every returned product will be checked. Purchased goods must be returned without traces of usage. The returned product will be dismissed, if
- the product shows visible traces of usage. Especially worn, dirty, damaged or badly smelling products cannot be taken back.
- the products gets damaged due to the transport
Exchange and refund of the purchase price
If you return a product and would like to exchange it, you get a credit in the value of the exchanged goods plus the shipping costs of the corresponding delivery. If you return a product and do not want to exchange it, only the value of the exchanged goods without the original shipping costs will be refunded. The refund of the purchase price is made with the same payment method as the original payment reached us of if requested by you with a gift voucher of that same amount for your next purchase with Little Gingers GmbH.
Important: if you return a product from outside Switzerland and Liechtenstein, any custom duties, taxes or import taxes as well as the original shipping costs will no be refunded.
Little Gingers GmbH commits itself to accuracy and basically delivers goods in a good quality. If the delivered goods have any defects, Little Gingers GmbH is entitled to repair them or deliver the good again. If the product cannot be repaired or delivered again, the customer has the option to receive either a price reduction or redhibition after the terms of the Swiss Code of Obligations. A possible refund is always made with the same payment method as the original payment was made. Excluded from any warranty are defects, with Little Gingers GmbH has not caused, as well as natural wear, force majeure, improper handling, tampering by the client or third parties, excessive usage or extreme environmental influences and any other comparable causes.